Shipping Policy

NZ Bootroom Shipping Policy

Thank you for choosing NZ Bootroom! We are committed to providing you with a seamless and efficient shipping experience for your football boot orders. Please review our shipping policy to understand the details and timelines associated with shipping your orders.

  1. Order Processing and Shipping Times 1.1 Domestic Orders (Within New Zealand):
  • All orders placed within New Zealand will be processed and shipped on the following business day.
  • We strive to ensure that domestic orders are delivered within 3 business days from the date of shipment.
  • Please note that delivery times may vary depending on the destination and any unforeseen circumstances beyond our control.

1.2 International Orders (Outside New Zealand):

  • All orders placed from overseas will be shipped via NZ Post.
  • International orders will be processed and shipped within 1-2 business days.
  • Please allow 15-20 business days for international orders to arrive from the date of shipment.
  • Customs processing and regulations may affect the delivery timeline, and we appreciate your understanding in such cases.
  1. Shipping Methods and Carriers
  • Domestic Orders: We use reliable domestic carriers to ensure the timely and secure delivery of your orders within New Zealand.
  • International Orders: International orders are shipped via NZ Post, a trusted shipping service provider.
  1. Tracking Information
  • Once your order has been collected by the carrier, you will receive an email notification containing a tracking link.
  • You can use this tracking link to monitor the progress of your shipment and stay updated on its estimated delivery date.
  • Please note that tracking information may take a few hours to become active after receiving the email notification.
  1. Order Modifications and Address Changes
  • To ensure accurate and timely delivery, please review your shipping address carefully before placing your order.
  • If you need to modify your shipping address or make any changes to your order, please contact our customer support team as soon as possible.
  • We will do our best to accommodate your request, but please note that we cannot guarantee address changes once the order has been processed and shipped.
  1. Shipping Fees
  • Shipping fees for domestic and international orders will be calculated and displayed during the checkout process.
  • The shipping fee is based on the destination, weight, and dimensions of the package.
  1. Customs, Duties, and Taxes
  • For international orders, please note that customs duties, taxes, and fees may be applicable upon arrival in your country.
  • These charges, if any, are the responsibility of the recipient and are not included in the purchase price or shipping fees.
  • Please check with your local customs office for information on any potential additional charges.
  1. Delivery Issues and Lost Packages
  • In the rare event of a delivery issue or a lost package, please contact our customer support team for assistance.
  • We will work with the respective shipping carrier to resolve the issue and ensure a satisfactory outcome for you.

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at


Last updated: 19/05/2023.